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Payment Trends That Could Takeoff In 2019

Not so long ago, business owners were grappling with the decision of whether to accept debit and credit cards at their stores. That concern seems virtually archaic now.

That’s because technology is moving forward at such a fast pace that businesses have no choice but to adapt and evolve if they want to succeed. Devices such as the mobile phone, as well as other customizable innovations, are turning shopping into an individually tailored experience for shoppers.

Voice Payments

Most likely, you are familiar with the “smart speakers” that are becoming commonplace in so many American homes; perhaps you have one yourself. They allow users to play games, access weather and sports scores, set a timer, ask any number of questions, and make phone calls, just to name a few functions.

As more and more in-home devices such as thermostats and security systems come on board, consumers will be able to also operate them via this technology. It won’t be long before you can also add shopping to the list of “smart speaker” bells and whistles. Amazon’s Alexa and Google Home already enables users to attach their accounts and make purchases.

In the upcoming months, this capability is sure to expand and become more refined. One way this will happen is when your speaker registers your desire to purchase a particular item and transmits the information to an automated chatbot to complete the transaction. It might sound straight out of science fiction, but automated ecommerce is right on the horizon.

Mobile Wallets

People are never separated from their phones these days, and that can definitely work to your advantage as a business thanks to mobile payment technology. The digital wallet is slowly but surely being accepted by consumers as a convenient and secure way to make payments.

All that’s required is that they input their credit card information into the app that’s built into their Apple or Android phone. When the time comes to make a purchase, the consumer simply holds their device near the stores near field communication (NFC) reader and provides their pass code, fingerprint, or facial ID. Within seconds, the payment goes through securely without the need for the merchant to have access to the customer’s data.

In addition to the upside of added security, a point-of-sale system capable of mobile payments can also be used to entice customers to buy products and services from you more frequently. That’s because modern POS solutions are equipped with software that enables you to set up a customer database.

Once that’s in place, it’s a breeze to start an email newsletter that contains appealing discounts, and to reward your most loyal customers as well. Everyone likes to feel special, and programs like these let your buyers know that their business is one of your highest priorities.

These days, all of the major mobile phone providers are embracing digital wallets:

  • Apple
  • Google
  • Samsung
  • Android Pay

As carrying cash becomes increasingly rare, these wallets are in an excellent position to become customers’ payment method of choice.

Biometric Authentication

When biometric authentication is used, a person is identified via an automated method that recognizes them on the basis of behavioral or physiological characteristics. These may include fingerprint, face, hand or palm geometry, iris, retina, signature, or voice.

Since these features are highly unique to each of us, the security of transactions can be maximized through the use of this form of authentication. Even now, biometrics are being used by a wide array of entities: local, state and federal governments, the military, and private corporations and companies.

This powerful technology can also be used to make other systems more secure, including credit cards, digital signatures, and encryption keys. Of all the main types of security checks that require customers to show something to verify their identity, biometrics are by far the most convenient and secure.

Your biometric signature cannot be stolen or borrowed, and it is virtually impossible to forge one. That goes a long way toward explaining why biometrics are expected to be used in more than 18 billion transactions in just three short years.

Onward and Upward

As you can see, technology is taking today’s businesses on a rocky but exciting ride. Just when you think you have a handle on the innovations that are making marketing and displaying your products appealing to a new generation of consumers, along comes a bevy of alternative payment strategies.

Given the speed at which everything is moving, it’s easy to feel overwhelmed. After all, change is scary, and most of us are uncomfortable with it.

Nevertheless, it’s vital that you remain flexible and open to what’s newer and better. If you become intractable, you may find yourself kicked to the curb by your more open-minded competitors. With that in mind, it’s time to take the bull by the horns, keep your ear to the ground and continue to remain abreast of the constantly evolving developments both in your field and in the payment processing arena.

Want to learn more about the latest in payment technology?

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